How does the satisfaction guarantee work?
How do I start a return if I'm not satisfied?
Ensuring you have a great experience with Earth Breeze is our priority.
If you’re trying one of our products for the first time and it’s not the right fit, no worries—we offer a 100% money-back guarantee within 60 days of delivery.
Just reach out to us at hello@earthbreeze.com, and we’ll walk you through the return process every step of the way. Your satisfaction means the world to us, and we’re here to help.
If your order arrives damaged, or there is a quality issue, let us know. We’re happy to send a replacement, and if possible, please include a photo so we can better understand the issue.
Please review our full Refund Policy and Terms of Service for full details. Reach out to us at hello@earthbreeze.com with your questions or to get started on a return.
For subscription renewals, cancellations must be made 48 hours before your shipment date. We begin preparing your order right away to ensure fast delivery, and once processed, can’t be refunded.
You have direct access to your subscription account to delay shipments or make any changes.
We understand how important flexibility is. Life changes, and your subscription should work for you. That’s why your account is fully customizable. You can skip, delay, cancel, or update your subscription anytime to match exactly what you need.
To ensure changes go smoothly, make any updates at least 48 hours before your next shipment date. Once an order is processed, it can’t be refunded since we begin preparing it right away to get it to you quickly.
You can make changes anytime here:
If you ever need a hand or have questions, just email us at hello@earthbreeze.com — we’re always happy to help and make sure you feel fully supported. 💚
This Refund Policy applies to all purchases made through earthbreeze.com on or after Jul 9, 2025. If you have questions about an earlier order, feel free to reach out to our team at hello@earthbreeze.com—we’re happy to help.
