What is your refund policy?
Our refund policy and satisfaction guarantee are very simple at Earth Breeze. If you are unsatisfied for any reason, please reach out and let us know. We will either send you a replacement product or refund your order, depending on the circumstances.
Your refund will be credited back to the card you used to make your purchase, and it will arrive back in your account within 7-10 business days. If this is not the case, please don't hesitate to reach out and let us know so we can check on it for you.
We love feedback and might ask you a few questions to get a better understanding of what your experience was. We also really appreciate it when you send us a photo of your product if it is damaged, unusable, or in any way not what you expected.
Your customer experience is our priority, and our goal is to do everything we can to make your experience a positive one.
Simply send us a message and receive an almost immediate response at hello@earthbreeze.com or message our social media via Facebook or Instagram. We can also be reached here by sending a message through our website.
